We believe in continuous improvement. So, we encourage all forms of feedback – whether great or not.
If you experience any problems or issues with a client, a customer of a client or an interpreter, we want your feedback.
- Should we receive any negative feedback, we use call recordings to validate concerns. Interpreters will be spoken with should this occur and the discussion followed up in writing.
- For interpreters and translators, our feedback and complaints policy is located in our private Facebook Group, so please familiarise yourself.
- From time to time our customers comment favourably or negatively on your performance using the feedback address below.
- Feedback concerning issues with delivery of service should go to: feedback@thehelloco.com.au
- To lodge feedback online, please visit our feedback page.